Shipping & Delivery Policy

1. Scope of This Policy

This policy applies to digital services supplied by ECOM DIGITECH, including website design and development, SEO, local SEO, performance marketing, social media marketing, e-commerce marketing, graphic design, content creation, reporting, and related consulting.

The delivery method, project milestones, included deliverables, and estimated timelines will be described in the relevant quotation, proposal, invoice, or written service agreement.

2. Physical Shipping

Our standard services are delivered digitally. Unless a written quotation expressly includes a physical product or shipment, no physical goods are included in the service.

If a specific project includes printed materials, physical items, or courier delivery, the applicable quotation will identify the item, delivery method, charges, estimated timeline, and any relevant shipping conditions.

3. Digital Delivery Methods

Depending on the service purchased, deliverables may be supplied through one or more of the following methods:

• Email attachments or download links.
• Shared cloud folders or other agreed file-transfer methods.
• Website staging links, a live website, or a client-provided hosting account.
• Access to reports, dashboards, advertising accounts, or analytics platforms.
• Approved posts, creative files, campaign assets, or other digital materials.
• Online meetings or written reports for consulting and campaign reviews.

Clients should ensure that the email address, contact details, account permissions, and delivery destination provided to us are accurate and accessible.

4. Project Timelines and Estimated Delivery

Delivery timelines depend on the service scope, project complexity, payment schedule, availability of client materials, approval turnaround, and third-party dependencies.

Where a timeline is provided, it should be treated as an estimate unless the applicable written agreement expressly establishes a binding deadline.

• Website projects may require discovery, design, development, testing, revisions, and launch.
• Marketing projects may require onboarding, account access, campaign setup, creative approval, and tracking configuration.
• SEO work may be delivered through scheduled activities and periodic reports over the agreed service period.
• Content and design projects may be delivered in batches or according to an agreed content calendar.

5. Website Design and Development Delivery

Website deliverables will follow the scope stated in the approved quotation or project agreement. Depending on the package, this may include website pages, responsive layouts, agreed features, content placement, testing, and launch assistance.

Website launch or handover may depend on receiving domain and hosting access, approved content, final instructions, and any outstanding payments required by the agreement.

Hosting, domain registration, premium plugin licences, third-party integrations, ongoing maintenance, and post-launch changes are included only when specified in the agreed scope.

6. Digital Marketing and Recurring Services

Recurring marketing services are delivered during the agreed service period and according to the agreed scope, schedule, and reporting arrangements.

• SEO: Agreed optimization activities, reporting, and recommendations.
• Social media marketing: Approved posts, creatives, reels, captions, or other deliverables included in the package.
• Performance marketing: Campaign setup, management, optimization, and reporting where included.
• E-commerce marketing: Agreed product, category, advertising, or conversion-related activities.
• Content and design: Creative files or approved content supplied according to the project schedule.

Exact quantities, platforms, delivery frequency, revision rounds, and reporting requirements must be confirmed in the applicable quotation or service agreement.

7. Client Responsibilities

Clients can help prevent delivery delays by:

• Providing complete and accurate business information, images, text, and other required materials.
• Providing authorized website, hosting, domain, and advertising account access when necessary.
• Reviewing drafts and providing approvals or consolidated feedback within the agreed timeframe.
• Making payments according to the applicable quotation or invoice.
• Ensuring supplied materials can legally be used for the project.

Delays in receiving materials, access, approvals, or payments may affect the planned delivery schedule. Any significant schedule change will be communicated where reasonably practicable.

8. Revisions, Review and Acceptance

Review and revision arrangements depend on the relevant quotation or project agreement. Clients should provide feedback through the agreed communication channel and within any specified review period.

Requests that go beyond the agreed scope, introduce new features, change approved requirements, or require substantial rework may need an additional quotation and revised delivery estimate.

Where formal acceptance is required, the project agreement should explain the acceptance process and any applicable review period.

9. Delivery Delays and Technical Issues

We will make reasonable efforts to deliver agreed work within the planned schedule. Delivery may be affected by circumstances such as unavailable client materials, access restrictions, third-party outages, platform approvals, hosting issues, or changes requested during the project.

If a material issue affects delivery, please contact us so we can review the situation and discuss appropriate next steps.

Where applicable, remedies for non-delivery or delays will be handled under the relevant service agreement and our Refund & Cancellation Policy, subject to applicable law.

10. Final Delivery and Handover

Final deliverables and handover arrangements depend on the purchased service and written agreement. Where included, handover may involve approved files, website access, documentation, reports, or transfer of agreed administrative permissions.

Third-party licences, account ownership, editable source files, development tools, and reusable assets are subject to the relevant project terms and third-party licensing conditions.

Clients should securely store delivered files and maintain their own backups and account recovery details where appropriate.

11. Cancellation and Refunds

Cancellation requests, refund eligibility, and the treatment of completed work or third-party costs are governed by the relevant service agreement and our Refund & Cancellation Policy.

If you have a delivery concern, please contact us with your project or invoice reference and a description of the issue. We will review the matter under the agreed terms and applicable law.

12. Contact Us

For questions about digital delivery, project timelines, or a current order, contact ECOM DIGITECH using the details below.