WhatsApp Business API & Marketing Services

Grow your business with the official WhatsApp Business Platform setup and marketing services by ECOM DIGITECH. Connect with customers, manage enquiries, send approved message templates and build a structured WhatsApp communication workflow.

What’s Included?

1. WhatsApp Business API Setup

• WhatsApp Business Platform onboarding assistance
• Meta Business account and business verification guidance
• Phone number connection assistance, subject to eligibility
• Basic API configuration and integration guidance

2. Message Template Setup

• Assistance with marketing message templates
• Utility and authentication template guidance
• Template submission and approval assistance
• Personalisation using supported template variables

3. WhatsApp Marketing Campaign Setup

• Promotional campaign configuration
• Customer list and consent workflow guidance
• Campaign scheduling support, where available
• Campaign delivery and performance monitoring, depending on the selected platform

4. Business Communication Features

• Team inbox and customer enquiry workflow, if supported by the selected platform
• Click-to-WhatsApp integration guidance
• Basic chatbot or automation workflow planning
• Customer support and follow-up workflow guidance

Pricing

One-Time Setup Fee: ₹9,999

GST extra, if applicable.

WhatsApp API Message Charges

Meta charges separately for delivered messages, according to the applicable rate card and message category.

• Marketing messages: ₹0.8631 per delivered message
• Utility messages: ₹0.1150 per delivered message
• Authentication messages: ₹0.1150 per delivered message
• Service replies: ₹0.1150 after the applicable free allowance

These are published India rates before GST, effective 1 October 2026. Rates and applicable policies may change.

Important Charges & Conditions

• Meta message charges are additional to the ECOM DIGITECH setup fee.
• Third-party API platform subscription, inbox, automation and software fees are extra.
• GST and any other applicable taxes are additional.
• Message templates must comply with WhatsApp policies and receive approval where required.
• Marketing messages should be sent only to eligible recipients with appropriate consent.
• Message delivery is subject to recipient eligibility, WhatsApp policies and platform limits.
• Ongoing campaign management, chatbot development and custom integrations are not included unless separately agreed.

Start your WhatsApp Business API journey with ECOM DIGITECH and build a more organised customer communication system.