Privacy Policy

1. Introduction

This Privacy Policy applies to the ECOM DIGITECH website and relevant interactions with our digital marketing, website design and development, search engine optimization, advertising, e-commerce marketing, social media marketing, content, and related services.

In this policy, “ECOM DIGITECH,” “we,” “us,” and “our” refer to the business operating this website. “You” and “your” refer to visitors, prospective customers, clients, and other individuals whose information we may process.

By using our website, you acknowledge that you have had an opportunity to read this policy. Where applicable law requires consent for a particular type of processing, we will seek that consent separately.

2. Information We Collect

The information collected depends on how you interact with our website and services. It may include the following categories:

A. Information You Provide

• Name, business name, and job title, if provided.
• Phone number, WhatsApp contact details, and email address.
• Website URL, business category, location, and project requirements.
• Information submitted through enquiry forms, quotation requests, consultations, or customer support communications.
• Billing and transaction information needed to manage a client relationship, where applicable.
• Other information you choose to share with us.

B. Technical and Usage Information

Depending on our website configuration and the services enabled, technical information may include IP address, browser type, device information, approximate location derived from technical data, pages visited, referring pages, and website interaction data.

C. Information from Third Parties

We may receive information from advertising, analytics, communication, payment, or other service providers when they lawfully share information with us in connection with our business activities.

3. How We Use Information

Subject to applicable law, we may use information for purposes such as:

• Responding to enquiries and providing requested quotations.
• Delivering, managing, and improving our services.
• Communicating about projects, meetings, invoices, and customer support.
• Understanding website usage and improving website functionality.
• Measuring advertising and marketing campaign performance.
• Preventing spam, fraud, misuse, and security incidents.
• Maintaining business records and meeting applicable legal obligations.
• Sending promotional communications where permitted and where required consent has been obtained.

We seek to use personal information for purposes that are relevant to the interaction or service involved.

4. Cookies and Analytics

Cookies and similar technologies may be used to operate the website, remember preferences, understand usage, and measure marketing performance.

Depending on the tools enabled, these technologies may include:

• Essential technologies: Help provide core website functionality and security.
• Analytics technologies: Help us understand traffic and website interactions.
• Advertising technologies: May help measure campaigns or support relevant advertising.

You can manage cookies through your browser settings. Blocking certain cookies may affect some website features. Where required by law, non-essential cookies or similar technologies will be used only after the appropriate consent is obtained.

If analytics or advertising tools are not enabled on our website, the corresponding data collection will not take place through those tools.

5. Advertising and Marketing

ECOM DIGITECH may use digital advertising and measurement services, such as Google Ads or Meta advertising tools, if configured for the website or relevant campaigns.

These providers may use cookies, pixels, or similar technologies according to their own terms and privacy policies. Where enabled, the tools may help measure advertising interactions, conversions, and campaign performance.

We do not promise that every visitor will receive personalized advertising. Advertising preferences and available opt-out mechanisms may be managed through the relevant platform or device settings.

We will seek consent where legally required for applicable advertising or tracking technologies.

6. How We Share Information

We do not intend to sell personal information as a standalone business activity. We may share relevant information in limited circumstances, including:

• Service providers: Hosting, website maintenance, analytics, communication, and other providers helping us operate our business.
• Advertising and analytics partners: Where tools are enabled for campaign measurement or related purposes.
• Payment providers: When a payment or transaction requires their involvement.
• Legal and regulatory authorities: Where disclosure is required by applicable law or valid legal process.
• Business transfers: If a business restructuring or transfer occurs, subject to applicable legal safeguards.

Information is shared only as appropriate for the relevant purpose, subject to applicable law and any necessary contractual or other safeguards.

7. Third-Party Services and Communication

Our website or business communications may link to or use third-party services, including WhatsApp, Google services, social media platforms, website hosting providers, and payment providers.

For example, when you click a WhatsApp enquiry button, you may be redirected to WhatsApp. Information you submit through that service is also subject to the relevant provider's policies and settings.

We do not control the independent privacy practices of third-party services. Please review their privacy policies before sharing information through those services.

8. Data Security

We take reasonable steps appropriate to our business and systems to help protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or electronic storage method can be guaranteed to be completely secure. You should avoid sending passwords, payment card details, or other highly confidential information through ordinary website enquiries or WhatsApp messages unless a suitable secure process has been provided.

9. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including service delivery, client communication, recordkeeping, security, dispute resolution, and compliance with applicable legal obligations.

Retention periods depend on the type of information, the nature of the relationship, and any legal or operational requirements. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

10. Your Privacy Rights and Choices

Depending on the laws that apply to you and the information concerned, you may have rights to request access to, correction of, or deletion of certain personal information; withdraw consent where processing is based on consent; or raise a complaint with the relevant authority.

You may also ask us to stop sending promotional communications. Certain records may need to be retained where required or permitted by law.

To make a privacy-related request, contact us using the details below. We may need to verify your identity and clarify the scope of the request before acting on it.

We will handle requests in accordance with applicable law, including relevant Indian data protection requirements where applicable.

11. Children's Privacy

Our website and services are intended for businesses and individuals seeking professional digital services. We do not knowingly seek to collect children's personal information in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where required.

12. External Website Links

Our website may contain links to external websites or services. Those websites operate independently and may have different privacy practices. We encourage you to read their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our business, website features, technology, or applicable legal requirements. The updated version will be published on this page with a revised “Last updated” date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, you can contact ECOM DIGITECH using the details below.